Phone Service


Available with Caller ID and Call Waiting.

Residential Phone Calling Features

 

PRINTABLE CALLING FEATURES BROCHURE

VOICEMAIL BROCHURE

 

All James Valley customers receive the following features FREE upon request:

 

900 Call Block

Prevents anyone from calling a 900 number from your telephone.
 
3-Way Calling
Add a third party to an existing telephone conversation.
To setup a 3-way call:
  • Press switch hook, listen for 3 beeps and a steady dial tone.
  • Dial third party's number. If busy or no answer, press switch hook twice to reconnect to the first call.
  • After third party answers, press switch hook for a 3-way call.

Call Transfer
Redirect a call to another party and then hang up while the other two parties continue their conversation.
To transfer a call:
  • Press switch hook, listen for dial tone.
  • Dial third party's number. If busy or no answer, press switch hook twice to reconnect to the first call.
  • Hang up or announce the call, then hang up.

Consultation Hold
Temporarily place a call on hold and then retrieve it again.
To activate:
  • Press switch hook, call is on hold.
  • To retrieve call from hold status, press switch hook again.
Non-Published/Non-List Number
Prevents the phone company from giving out or listing your phone
number.

 

The following calling features are available for a low monthly fee. Prices are based on a per line rate.


Anonymous Call Rejection - $3.00/month
Automatically reject anonymous calls - all incoming calls with a number marked "private" are routed to an announcement indicating you do not accept private calls.
To activate:
  • Dial *77, listen for announcement.
  • Calls marked "private" will be routed to announcement.
To deactivate:
  • Dial *87, listen for announcement.
  • Calls marked "private" will now be allowed to ring through.

Budget Toll - $3.00/month
Set a specific number of minutes of toll sesrvice (long distance) available per month on your phone per month.

Call Forward - $2.00/month
Redirect calls from your number to another number. Your phone will signal with a short ring each time a call is forwarded. You can still making outgoing calls, but you can't receive incoming calls unless you deactivate the feature.
To activate:
  • Dial *72, listen for 3 beeps, then dial tone.
  • Dial number to forward calls to.
  • Press #, listen for 3 beeps, hang up.
To deactivate:
  • Dial *73, listen for 3 beeps, hang up.

Call Forward Busy - $3.00/month
All calls to your line are redirected to another number when your line is busy.
To activate:
  • Dial *90, listen for 3 beeps, then dial tone.
  • Dial number to forward calls to.
  • Press #, listen for 3 beeps, hang up.
To deactivate:
  • Dial *91, listen for 3 beeps, hang up.

Call Forward No Answer - $3.00/month
All calls to your line are redirected to another number after a specified number of rings.
To activate:
  • Dial *92, listen for 3 beeps, then dial tone.
  • Dial number to forward calls to.
  • Press #, listen for 3 beeps, hang up.
To deactivate:
  • Dial *93, listen for 3 beeps, hang up.

Call Screening - $3.00/month
Create a list of up to fifteen phone numbers from which you do not wish to receive calls. Calls from these numbers are sent to an announcement that informs the caller you are not receiving calls at this time.
To activate:
  • Press *60.
  • Press 0 to repeat instructions.
  • Press 1 to review the numbers on your Call Screening list.
  • Press 3 to turn Call Screening on/off.
  • Press # if you want to add a number to your Call Screening list.
  • Press * if you want to delete a number from your Call Screening list.
To add a number immediately after a call:
  • Hang up, then lift receiver and listen for dial tone.
  • Press *60.
  • Press #01#.

 
 

Caller ID - $5.00/month
The name, phone number, time and date of the calling party are displayed on your caller ID equipment.

Caller ID Block - $3.00/month
Prevents your number from appearing on someone else's caller ID unit.

Continous Redial - $3.00/month
Your phone will continuously attempt to redial a busy number. When the line is free, you will be alerted with a special ringing, and the call will automatically be made.
To activate:
  • Dial *66
  • If the line is busy, listen for 3 beeps or announcement. Hang up. 
  • You will hear a short-short-long ring when line is free.
  • Your call will automatically be made when you lift the handset.
  • If the line is not busy, listen for ringing. Wait for answer.
To deactivate:
  • Dial 86

Distinctive Ring - $7.50/month
Have up to three phone numbers with unique ringing patterns on the same line.
To deactivate:
  • Dial *55, hang up.

Do Not Disturb - $3.00/month
Prevents incoming calls from ringing on your phone. Only callers with your personal identification number (PIN) can ring your phone.
To activate:
  • Dial *54, listen for 3 beeps, then hang up.
To deactivate:
  • Dial 86
To set or change your PIN:
  • Dial *56, listen for three beeps and steady dial tone.
  • Enter PIN (maximum of 7 digits).
  • Depress #, then listen for 3 beeps. Hang up.

Find Me - $3.95/month; Businesses - $12.95/month
Integrates up to six of your phone numbers (home, office, cell phones) so callers can reach you with one call.
To activate:
  • Call 725-3463 (725-FIND).
  • Enter your phone number with area code.
  • Enter PIN (default is 0000).
  • Option 1 - turn service on/off.
  • Option 3 - record name (name must be recorded to activate the service).
  • Option 5 - change PIN
  • You can also manage your Find Me account at WWW.MANAGEMYPHONE.COM

Last Call Return - $3.00/month
Dial a code and have a call automatically returned to the last person who called or attempted to call you.
To activate:
  • Press *69. Announcement will tell you the phone number of the person who last called you.
  • Hang up if do not wish to return the call.
  • If you wish to return the call, press 1.
To deactivate:
  • Press *89

Originating Call Management - $3.00/month
Control the type of calls that are placed from your phone and restrict access to specific callers. Have the ability to allow or block calls to specific numbers and call types.

Personal Billing - $3.00/month
Up to four users can share a single telephone line, each having a unique Personal Identification Number (PIN). When making a phone call, each user enters their specific PIN. Each user then receives a separate monthly bill for toll charges associated with their PIN

Preferred Call Forward - $3.00/month
Create a list of up to 15 phone numbers that are forwarded when they call you. All other calls will ring your phone.
To use:
  • Press *63. Listen to instructions.
  • Press 0 to repeat instructions.
  • Press 1if you want to review the numbers on your Preferred Call Forward list.
  • Press 3 if you want to turn Preferred Call Forward on/off.
  • Press # if you want to add a number to your Preferred Call Forward list.
  • Press * if you want to delete a number from your Preferred Call Forward list.
  • Press 08 if you want to delete all numbers from your Preferred Call Forward list.
  • To add the last caller to your forward list, dial #01#.

Priority Ringing - $3.00/month
Program your phone to ring with a special ringing pattern whenever you are called from a select list of up to 15 phone numbers. A short-long-short ringing pattern will be used for these calls.
To activate:
  • Press *61. Listen to instructions.
  • Press 0 if you want to repeat the instructions.
  • Press 1 if you want to review the numbers on your Priority Ringing list.
  • Press 3 if you want to turn Priority Ringing on/off.
  • Press # if you want to add a number to your Priority Ringing list.
  • Press * if you want to delete a number from your Priority Ringing list.
  • Press 08 if you want to delete all numbers from your Priority Ringing list.

Reminder Service - $2.00/month; Businesses: Call For Quote
Schedule a one-time or recurring wake-up or reminder call for your phone.
To access:
  • Dial 725-5600
  • Press 1 to schedule a wake-up call for your phone.
  • If you are away from home, press 2 to schedule a wake-up call, then enter your 10 digit phone number.
  • Enter your PIN (default - last 4 digits of phone number).
 

Remote Call Forward - $5.00/month
Activate your call forwarding feature when you are away from home.
To activate:
  • Dial 725-9444 to access the system.
  • Enter the phone number to be forwarded and your pre-selected 4 digit PIN.
  • Listen for beeps and then dial tone.
  • Dial *72, wait for beeps and dial tone, then enter the phone number to which you want your calls forwarded.
To deactivate:
  • Dial 725-9444 to access the system.
  • Enter the phone number that is forwarded followed by your PIN.
  • Listen for beeps and dial tone.
  • Dial *73, listen for confirmation beeps, then hang up

Special Call Acceptance - $3.00/month
Screen incoming calls by creating a list of 15 phone numbers from which you are willing to accept calls. Calls from other numbers are sent to an announcement that informs the caller you are not receiving calls at this time.
To use:
  • Press *64. Listen to instructions.
  • Press 0 to repeat the instructions.
  • Press 1 to review the numbers on your Special Call Acceptance list.
  • Press 3 if you want to turn Special Call Acceptance on/off.
  • Press # to add a number to your Special Call Acceptance list.
  • Press * to delete a number from your Special Call Acceptance list.
  • Dial 08 to delete all numbers from your Special Call Acceptance list.

Speed Dial 8 Number - $2.00/month
Call up to 8 selected phone numbers quickly by dialing an assigned code.
To set up a Speed Dial number:
  • Dial 74# (codes 2-9).
  • Listen for 3 beeps and dial tone.
  • Enter speed calling code (2-9).
  • Dial desired number, press #, listen for 3 beeps, hang up.
To use Speed Dial:
  • Dial speed dial code (2-9)#.
Speed Dial 30 Number - $3.00/month
Call up to 30 selected phone numbers quickly by dialing an assigned code.
To set up a Speed Dial number:
  • Dial 74# (codes 20-49).
  • Listen for 3 beeps and dial tone.
  • Enter speed calling code (20-49).
  • Dial desired number, press #, listen for 3 beeps, hang up.
To use Speed Dial:
  • Dial speed dial code (20-49)#.

Telemarketer Call Screening - $2.50/month
Intercepts calls and instructs telemarketers to hang up and put your name on their "Do Not Call" list. Allows you to maintain a list of "Blocked " and "Accepted" phone numbers.
To add a number to your Blocked List:
  • Dial *97 as soon as you hang up from the call.
To add a number to your Accepted List:
  • Dial *96 as soon as you hang up from the call.

Toll Control - $3.00/month
Prevents long distance calls from being made on your phone without first dialing a PIN (Personal Identification Number).
To activate:
  • Press *13, listen for dial tone, enter 4 digit PIN.
  • Listen for 3 beeps, then dial tone.
  • Complete your phone call.
To change your PIN:
  • Press *12, listen for 3 beeps, then dial tone.
  • Enter old PIN.
  • Press #, listen for 3 beeps, then dial tone.
  • Enter new PIN (4 digits), press #, listen for 3 beeps, hang up.

Toll Restrict - $3.50/month
Prevents any long distance calls from being made on your phone

Trunk Hunting - $7.75/month
Businesses with multiple lines can avoid missing calls when one line is busy. Trunk Hunting allows a call to connect with an idle line in a chosen group of lines in a specific sequence.

Voice Mail - $5.00/month; Businesses: $6.95/month
VOICEMAIL BROCHURE
Works like an answering machine without the equipment, allowing callers to leave a message when you are not home or your line is busy.
FROM YOUR OWN HOME PHONE:
  • Press the Messages button or dial *98.
  • Enter your voicemail code.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu.
FROM ANOTHER PHONE TO YOUR HOME PHONE:
  • Dial your exchange plus MAIL (ex. 725-6245).
  • When prompted, enter your mail box number followed by your pin.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu.

Voice Mail to Email Forward - $2.00/month
Forwards your voice mail messages to your email inbox.

Additional Voice Mail Box - $2.00/month